Our refund and returns policy spans a 20-day timeframe. If 20 days have elapsed since your purchase, regrettably, we are unable to provide a full refund or exchange.
*Items eligible for return or exchange include:
- Corrupted or incomplete downloaded files.
- Digital products that deviate from the description provided by us.
- Accidental multiple purchases of the same item.
- Failure to receive the download link or access to the file after purchase.
*Items ineligible for return or exchange include:
- Gift cards
- Downloadable digital products
- Digital products in good condition or those that can be proven to be in good condition after a fix
In case we are unable to repair or exchange the product for you, we will gladly refund the full amount via PayPal or credit card payment method. For a refund completion, kindly furnish us with a receipt or proof of purchase, such as the order number and payment confirmation from PayPal or our credit card payment processor. You can send these details directly to our email: admin@x-creation.com, or through WhatsApp.
Shop confidently at X-Creation knowing that we've got your back in case of any issues with your eligible orders. Your satisfaction is our priority, and we're here to assist you throughout your experience with us.