Guarantees & Return policy

X-Creation Apparel Return Process

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or stained upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used, or misused items.

3. Items under the following categories: Swimwear,Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.

Sizing issues 

In the apparel industry, there are slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.

If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).

If you chose the wrong size, X-Creation will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.

You must contact us to arrange a refund. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

How to request warranty (return, repair, and refund) and notes

If your item has an issue, please contact us

Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE:

You need to provide a clear photo or video showing the product problem/order / SKU number.

1.Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).

2.If the product is returned more than one month after the receipt, or if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee.  For non-customer-related returns within one month, X-Creation is responsible for the shipping fee, and the customert must return it using the shipping method X-Creation prescribes.  In all return situations, the customer must provide the tracking number. 

3.Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests, X-Creation reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, X-Creation reserves the right to refuse any compensation.

4. For No Reason Return, you need to ensure that the product package is intact and all accessories are complete and unused. Clothing and other items must be new, unwashed, and still have the labels attached.

5. Customers must return the item by the shipping method specified by Banggoood, usually registered mail is required.

6.All returns will be checked by our technical team upon arrival. If the returned product cannot be repaired, X-Creation will provide an alternative solution.   

Leave a Reply