Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;
2.Select a warehouse;
3.Choose a shipping method;
4.An estimate of the shipping fees will be shown as you can see in the example here below;

Which payment methods are accepted in the Online Shop?

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1.Log into your PayPal account or use Credit Card Express;
2.Enter your card details and  click “Submit”;
3.Your payment will be processed and an invoice will be sent to your e-mail address;

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

For more detailed instructions on how to pay, please refer to our new user guide.
You can also refer to the PayPal Buyer Protection page.

How long will delivery take?

According to the type, location, shipping method, and warehouse you selected. You can calculate an estimated delivery date based on Track code!

How do I save on shipping?

If you are in one of the countries where we can offer a free shipping service, you will not have to worry about the shipping fees for a standard delivery. If one of our warehouses is located in your country, you can purchase the products from one of them and you will enjoy the pleasure of a fast and cheap delivery service. In order to avoid multiple charges when shipping products to your country, we suggest you buy everything in one single order. By doing so, you can minimize the per-item shipping costs. Standard Shipping is the cheapest shipping method currently available on our website.

How can I view my order status?

Your order status can be checked in My Account

It is easy, after you placed an order log in your account using your email address.